Patient Voice
Create a smoother, more personal care experience by improving communication, reducing delays, and empowering caregivers to focus on what matters most — their patients.
The Product
We Tackle Key Challenges in Hospitals
From patients feeling disconnected to nurses under constant pressure, we help bridge the gaps that impact care quality and hospital efficiency.
Learn More
Is your hospital using AI to improve patient experiences and streamline care?
We can help you discover what’s possible.
Contact usIndustry Challenges
We Help Solve
Patient Voice helps hospitals overcome some of the most pressing challenges in healthcare, improving experiences for patients, caregivers, and administrators.
1.How common is nurse burnout and stress?
According to McKinsey & Co., over half of nurses report burnout and emotional exhaustion, and nearly two-thirds feel significant stress on the job. Reducing that burden helps improve care quality and staff retention.
2.How can reducing readmissions impact hospital finances?
Hospitals with high readmission rates face penalties of up to 3% of Medicare reimbursements. Improving patient follow-up and satisfaction can directly reduce these costly penalties.
3.What’s at stake financially with readmission penalties?
A hospital receiving around $325 million from Medicare could lose up to $9.75 million annually due to a 3% penalty. Better care coordination and communication can help avoid these losses.
4.How well are hospitals scoring on patient satisfaction?
The average HCAHPS score across nearly 3,300 U.S. hospitals is just 3.33 out of 5, showing there’s room for improvement in how patients experience their care.
5.Why does patient satisfaction matter so much?
High patient satisfaction leads to better reputations, financial incentives, and more patient trust. It’s a key driver for hospital success in both quality of care and revenue.
Our Solution
Patient Voice connects patients, caregivers, and administrators through seamless, real-time communication.
With Laia, our virtual companion, patients feel heard, caregivers respond faster, and administrators gain full visibility into every interaction.
Direct Patient-Caregiver Communication
Patients can easily connect with their care team, ensuring needs are addressed promptly and improving the overall care experience.
Real-Time Updates
Caregivers keep patients informed at every stage of care, reducing uncertainty and building trust through timely communication.
Instant Patient Feedback
With one touch, patients can share satisfaction levels or raise concerns, enabling caregivers to resolve issues before they escalate.
Meet Laia — Your Virtual Companion
Always available on the bedside tablet, Laia helps patients communicate with caregivers, leave feedback, ask hospital-related questions, and feel supported 24/7.
Empowered Patients
By giving patients a simple, accessible way to communicate, ask questions, and provide feedback, Patient Voice increases engagement and satisfaction.
Administrator Dashboard
Hospital leaders have real-time visibility into all patient-caregiver communications, enabling data-driven improvements in care quality and operational efficiency.
Features
Accurate coding, complete documentation, and real-time insights drive higher CMI scores and optimized PDPM reimbursements. CMI Max ensures no detail is overlooked
For the Patient
We’re bringing the call button into the 21st century. Patient Voice puts patients in control of their hospital experience through an iPad — powered by Laia, our always-available Virtual Care Companion.
With Laia, patients can communicate with caregivers, get instant updates, ask hospital-related questions, share feedback, and enjoy entertainment — all in one place.
- 24/7 Virtual Companion: Laia is always available to connect patients with caregivers, answer questions, and provide reassurance.
- Real-Time Communication: Direct and instant messaging with the care team keeps patients informed and engaged.
- All-in-One Experience: Access health updates, entertainment, and feedback tools in a single, easy-to-use interface.
For the Nurse
Patient Voice takes routine tasks off nurses’ plates so they can focus on what matters most — patient care. By simplifying communication, reducing administrative work, and providing instant updates, it makes the nursing workflow smoother and more transparent.
- Effortless Communication: Direct, secure messaging with patients and the care team in one easy-to-use system.
- Automated Efficiency: Built-in reminders and task automation reduce manual tracking and repetitive work.
- Instant Clarity: Real-time patient updates and interaction logs keep everyone informed and aligned.
For the Administration
Better decisions come from better data. Patient Voice gives administrators real-time visibility into patient interactions, care activities, and operational performance — enabling smarter planning, faster action, and higher quality standards.
- Actionable Insights: Real-time access to patient communication trends and operational metrics for informed decision-making.
- Automated Reporting: Instant compliance and performance reports reduce manual work and improve accuracy.
- Complete Transparency: Detailed logs of all communications and activities ensure accountability and smooth operations.
Moving forward
So relax, and investigate the possibilities.
We want to make this as simple as possible without adding to your challenges.